{"id":21,"date":"2025-07-29T00:41:07","date_gmt":"2025-07-29T03:41:07","guid":{"rendered":"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/"},"modified":"2025-07-29T00:41:07","modified_gmt":"2025-07-29T03:41:07","slug":"enviar-un-ticket","status":"publish","type":"page","link":"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/","title":{"rendered":"Enviar un T\nicket"},"content":{"rendered":"<div class=\"wpas\">\t<style>\n\t.chrt-tabs-nav{display:flex;gap:8px;border-bottom:2px solid #e5e5e5;margin-bottom:28px;flex-wrap:wrap;align-items:flex-end}\n\t.chrt-tab-btn{background:none;border:0;border-bottom:3px solid transparent;padding:12px 20px;font-size:16px;font-weight:600;color:#777;cursor:pointer}\n\t.chrt-tab-btn.is-active{color:#14746f;border-bottom-color:#14746f}\n\t.chrt-tab-link,.chrt-tab-link:hover,.chrt-tab-link:focus{display:inline-block;text-decoration:none;color:#777;line-height:inherit}\n\t.chrt-tab-link:hover{color:#14746f}\n\t.chrt-tab-panel{display:none}\n\t.chrt-tab-panel.is-active{display:block}\n\t.chrt-tabs .wpas-ticket-buttons-top{display:none}\n\t.chrt-link-btn{background:none;border:0;padding:0;color:#14746f;text-decoration:underline;cursor:pointer;font-size:14px}\n\t.chrt-verificacion,.chrt-mis-tickets{max-width:520px}\n\t.chrt-mis-tickets .wpas-table{width:100%;max-width:none}\n\t.chrt-volver{display:inline-block;margin-bottom:18px;color:#14746f;font-size:14px}\n\t<\/style>\n\t<script>\n\twindow.addEventListener('submit', function (e) {\n\t\tif (e.target && e.target.id === 'wpas_form_login') {\n\t\t\te.stopImmediatePropagation();\n\t\t}\n\t}, true);\n\tdocument.addEventListener('DOMContentLoaded', function () {\n\t\tvar nav = document.querySelector('.chrt-tabs-nav');\n\t\tif (!nav) { return; }\n\t\tnav.addEventListener('click', function (e) {\n\t\t\tvar btn = e.target.closest('.chrt-tab-btn');\n\t\t\tif (!btn || !btn.dataset.target) { return; }\n\t\t\tdocument.querySelectorAll('.chrt-tab-btn').forEach(function (b) { b.classList.remove('is-active'); });\n\t\t\tdocument.querySelectorAll('.chrt-tab-panel').forEach(function (p) { p.classList.remove('is-active'); });\n\t\t\tbtn.classList.add('is-active');\n\t\t\tdocument.getElementById(btn.dataset.target).classList.add('is-active');\n\t\t});\n\t});\n\t<\/script>\n\t\t\t<div class=\"chrt-tabs\">\n\n\t\t\t\t\t\t<div class=\"chrt-tabs-nav\">\n\t\t\t\t<button type=\"button\" class=\"chrt-tab-btn is-active\" data-target=\"chrt-panel-ticket\">Enviar Ticket<\/button>\n\t\t\t\t<a class=\"chrt-tab-btn chrt-tab-link\" href=\"https:\/\/chrt.cl\/atencion_cliente\/mis-tickets\/\">Mis Tickets<\/a>\n\t\t\t\t<button type=\"button\" class=\"chrt-tab-btn\" data-target=\"chrt-panel-login\">Login Administrativo<\/button>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"chrt-tab-panel is-active\" id=\"chrt-panel-ticket\">\n\t\t\t\t\n<div class=\"wpas wpas-submit-ticket\">\n\n\t<div class=\"wpas-ticket-buttons-top\">\n\t<a href=\"https:\/\/chrt.cl\/atencion_cliente\/mis-tickets\/\" class=\"wpas-btn wpas-btn-default wpas-link-ticketlist\" >Mis Tickets<\/a>\t<a href=\"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/\" class=\"wpas-btn wpas-btn-default wpas-link-ticketnew\" >Abrir un ticket<\/a>    <a href=\"#\" class=\"wpas-btn wpas-btn-default wpas-link-privacy\" >Privacy<\/a>\t<a href=\"https:\/\/chrt.cl\/atencion_cliente\/wp-login.php?action=logout&#038;redirect_to=https%3A%2F%2Fchrt.cl%2Fatencion_cliente%2F&#038;_wpnonce=2f23f1e56d\" class=\"wpas-btn wpas-btn-default wpas-link-logout\" >Salir de sesi\u00f3n<\/a><\/div>\n\t<form class=\"wpas-form new2\" role=\"form\" method=\"post\" action=\"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/\" id=\"wpas-new-ticket\" enctype=\"multipart\/form-data\">\n\n\t\t\t<div class=\"wpas-form-group\" id=\"chrt_email_wrapper\">\n\t\t<label for=\"chrt_email\">Correo electr\u00f3nico<\/label>\n\t\t<input type=\"email\" name=\"email\" id=\"chrt_email\" class=\"wpas-form-control\"\n\t\t       value=\"\"\n\t\t       placeholder=\"tucorreo@ejemplo.cl\" required>\n\t\t<p class=\"wpas-help-block\">Aqu\u00ed te enviaremos la confirmaci\u00f3n y la respuesta.<\/p>\n\t<\/div>\n\t\t\t\t\t<div class=\"wpas-submission-form-inside-after-subject container\">\n\t\t\t\t<div class=\"wpas-form-group\" id=\"wpas_title_wrapper\"><label for=\"wpas_title\">Asunto<\/label><select id=\"wpas_title\" class=\"wpas-form-control\" name=\"wpas_title\" required><option value=\"reclamo\">Reclamo<\/option><option value=\"sugerencia\">Sugerencia<\/option><option value=\"consulta\">Consulta<\/option><option value=\"documento\">Documento<\/option><\/select><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_nombre_completo_wrapper\"><label for=\"wpas_nombre_completo\">Nombre Completo<\/label><input type=\"text\" value=\"\" id=\"wpas_nombre_completo\" class=\"wpas-form-control\" name=\"wpas_nombre_completo\" placeholder=\"Nombre Completo\" required><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_patente_wrapper\"><label for=\"wpas_patente\">Patente<\/label><input type=\"text\" value=\"\" id=\"wpas_patente\" class=\"wpas-form-control\" name=\"wpas_patente\" placeholder=\"XH9988\" required><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_department_wrapper\"><label for=\"wpas_department\">Planta<\/label><select id=\"wpas_department\" class=\"wpas-form-control\" name=\"wpas_department\"><option value=\"\">Por favor selecciona<\/option>\n\t<option value=\"42\">PRT La Pintana - B1327<\/option>\n\t\n\t<option value=\"47\">PRT Linares AB - AB0730<\/option>\n\t\n\t<option value=\"46\">PRT Litueche AB - AB0618<\/option>\n\t\n\t<option value=\"43\">PRT Pe\u00f1alolen - B1326<\/option>\n\t\n\t<option value=\"41\">PRT Quilicura - B1325<\/option>\n\t\n\t<option value=\"45\">PRT Rancagua AB - AB0616<\/option>\n\t\n\t<option value=\"44\">PRT Rancagua B - B0617<\/option>\n\t\n\t<option value=\"49\">PRT San Antonio AB - AB0539<\/option>\n\t\n\t<option value=\"48\">PRT Valparaiso B - B0540<\/option>\n\t\n\t<option value=\"50\">PTR Licant\u00e9n AB - 0731<\/option>\n\t\n\t<option value=\"51\">PTR Talca AB - AB0729<\/option>\n\t<\/select><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_telefono_wrapper\"><label for=\"wpas_telefono\">Tel\u00e9fono<\/label><input type=\"text\" value=\"\" id=\"wpas_telefono\" class=\"wpas-form-control\" name=\"wpas_telefono\" placeholder=\"+569 N\u00b0\" required><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_message_wrapper\"><label for=\"wpas_message\">Descripci\u00f3n<\/label><div class=\"wpas-submit-ticket-wysiwyg\"><div id=\"wp-wpas-message-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel=\"stylesheet\" id=\"dashicons-css\" href=\"https:\/\/chrt.cl\/atencion_cliente\/wp-includes\/css\/dashicons.min.css?ver=7.1.4\" media=\"all\" \/>\n<link rel=\"stylesheet\" id=\"editor-buttons-css\" href=\"https:\/\/chrt.cl\/atencion_cliente\/wp-includes\/css\/editor.min.css?ver=7.1.4\" media=\"all\" \/>\n<div id=\"wp-wpas-message-editor-container\" class=\"wp-editor-container\"><textarea class=\"wpas-form-control WPAS_CF_Wysiwyg wp-editor-area\" rows=\"10\" tabindex=\"2\" autocomplete=\"off\" cols=\"40\" name=\"wpas_message\" id=\"wpas-message\"><\/textarea><\/div>\n<\/div>\n\n<\/div><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"wpas-form-group\" id=\"wpas_files_wrapper\"><label for=\"wpas_files\">Adjuntar<\/label><input style=\"height:auto\" type=\"file\" value=\"\" id=\"wpas_files\" class=\"wpas-form-control\" name=\"wpas_files[]\" accept=\".jpg,.JPG,.jpeg,.JPEG,.png,.PNG,.gif,.GIF,.pdf,.PDF,.doc,.DOC,.docx,.DOCX,.ppt,.PPT,.pptx,.PPTX,.pps,.PPS,.ppsx,.PPSX,.odt,.ODT,.xls,.XLS,.xlsx,.XLSX,.mp3,.MP3,.m4a,.M4A,.ogg,.OGG,.wav,.WAV,.mp4,.MP4,.m4v,.M4V,.mov,.MOV,.wmv,.WMV,.avi,.AVI,.mpg,.MPG,.ogv,.OGV,.3gp,.3GP,.3g2,.3G2,.zip,.ZIP\" multiple><p class=\"wpas-help-block\">You can upload up to 2 files (maximum 20 MB each) of the following types: <code>.jpg<\/code>, <code>.jpeg<\/code>, <code>.png<\/code>, <code>.gif<\/code>, <code>.pdf<\/code>, <code>.doc<\/code>, <code>.docx<\/code>, <code>.ppt<\/code>, <code>.pptx<\/code>, <code>.pps<\/code>, <code>.ppsx<\/code>, <code>.odt<\/code>, <code>.xls<\/code>, <code>.xlsx<\/code>, <code>.mp3<\/code>, <code>.m4a<\/code>, <code>.ogg<\/code>, <code>.wav<\/code>, <code>.mp4<\/code>, <code>.m4v<\/code>, <code>.mov<\/code>, <code>.wmv<\/code>, <code>.avi<\/code>, <code>.mpg<\/code>, <code>.ogv<\/code>, <code>.3gp<\/code>, <code>.3g2<\/code>, <code>.zip<\/code><\/p><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/>\t<!-- El siguiente campo DEBE completarse con la fecha de hoy (AAAA-MM-DD) para verificar que el envio no es automatizado. -->\n\t<div class=\"chrt-hp\" aria-hidden=\"true\">\n\t\t<label for=\"chrt_tk_verif\">Deja este campo vac\u00edo<\/label>\n\t\t<input type=\"text\" name=\"chrt_verif_fecha\" id=\"chrt_tk_verif\" value=\"\" tabindex=\"-1\" autocomplete=\"off\">\n\t<\/div>\n\t<input type=\"hidden\" name=\"chrt_ts\" id=\"chrt_tk_ts\" value=\"\">\n\t<script>(function(){var i=document.getElementById('chrt_tk_ts');if(i){i.value='1793831096|ff36e28ba6ff861f134ff7333325dc01';}})();<\/script>\n\t\t\t<div class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAE-UtT8TEPIwPUBo\" data-theme=\"light\"><\/div>\n\t\t<script src=\"https:\/\/challenges.cloudflare.com\/turnstile\/v0\/api.js\" async defer><\/script>\n\t\t<input type=\"hidden\" id=\"wpas_nonce\" name=\"wpas_nonce\" value=\"4bae5493ff\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/atencion_cliente\/wp-json\/wp\/v2\/pages\/21\" \/><button type=\"submit\" class=\"wpas-btn wpas-btn-default\" name=\"wpas-submit\" value=\"\" >Enviar Ticket<\/button><input type=\"hidden\" name=\"wpas-do\" value=\"submit_new_ticket\"><input type=\"hidden\" id=\"wpas-do-nonce-submit_new_ticket\" name=\"wpas-do-nonce\" value=\"17408bb29d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/atencion_cliente\/wp-json\/wp\/v2\/pages\/21\" \/>\t<\/form>\n<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"chrt-tab-panel\" id=\"chrt-panel-login\">\n\t\t\t\t\n<div class=\"wpas wpas-login-only\">\n\t\n\t<form class=\"wpas-form\" id=\"wpas_form_login\" method=\"post\" role=\"form\" action=\"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/\">\n\t\t<h3>Log in<\/h3>\n\n\t\t<div class=\"wpas-form-group\" id=\"wpas_log_wrapper\"><label for=\"wpas_log\">Email o nombre de usuario<\/label><input type=\"text\" value=\"\" id=\"wpas_log\" class=\"wpas-form-control\" name=\"wpas_log\" placeholder=\"Email o nombre de usuario\" required spellcheck=\"false\"><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_pwd_wrapper\"><label for=\"wpas_pwd\">Contrase\u00f1a<\/label><input type=\"password\" value=\"\" autocomplete=\"off\" id=\"wpas_pwd\" class=\"wpas-form-control\" name=\"wpas_pwd\" placeholder=\"Contrase\u00f1a\" required spellcheck=\"false\"><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><div class=\"wpas-form-group\" id=\"wpas_rememberme_wrapper\"><div class=\"wpas-checkbox\"><label><input type=\"checkbox\" name=\"wpas_rememberme[]\" value=\"1\"> Recordarme<\/label><\/div><\/div><input type=\"hidden\" name=\"ticket_id\" value=\"21\" \/><input type=\"hidden\" name=\"wpas-do\" value=\"login\"><input type=\"hidden\" id=\"wpas-do-nonce-login\" name=\"wpas-do-nonce\" value=\"e5f7375769\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/atencion_cliente\/wp-json\/wp\/v2\/pages\/21\" \/><input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/chrt.cl\/atencion_cliente\/enviar-un-ticket\/\"><button type=\"submit\" class=\"wpas-btn wpas-btn-default\" name=\"submit\" value=\"\" data-onsubmit=&#039;Entrando...&#039;>Log in<\/button><a href=\"https:\/\/chrt.cl\/atencion_cliente\/wp-login.php?action=lostpassword&#038;redirect_to=https%3A%2F%2Fchrt.cl%2Fatencion_cliente%2Fmis-tickets%2F\" class=\"wpas-forgot-password-link\">\u00bfClave olvidada?<\/a>\t<\/form>\n\n\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":0,"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"wp:attachment":[{"href":"https:\/\/chrt.cl\/atencion_cliente\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}